Privacy Policy

Last Updated: November 2025

At Journey to Her Coaching, we are committed to protecting your privacy and handling your personal information with care.
This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the International Coaching Federation (ICF) Code of Ethics and applicable international privacy laws.

By visiting our website or engaging in our coaching services, you consent to the practices described below.

1. Who We Are

Business Name: Journey to Her Coaching
We provide professional coaching services internationally, both in-person and online.

2. Information We Collect

We may collect personal and professional information that you voluntarily provide when you:

Book or inquire about coaching sessions
Sign a coaching agreement or complete intake forms
Participate in coaching sessions
Visit our website or subscribe to updates

Information may include:

Contact details (name, email, phone number, address)
Coaching-related information (goals, reflections, progress notes)
Administrative data (payment and billing information)
Technical data (IP address, device type, usage analytics)

We collect only what is required to deliver professional, ethical coaching services.

3. How We Use Your Information

Your personal information is used to:

Deliver coaching services
Communicate about sessions, progress, and updates
Process payments and maintain essential business records
Uphold our ethical commitments under the ICF Code of Ethics
Comply with applicable legal obligations

We do not sell, rent, or use your personal data for advertising or marketing without your explicit consent.

4. Confidentiality in Coaching

Coaching sessions are confidential. Information you share will not be disclosed to others unless:

Required by law (such as a court order or legal investigation)
There is an imminent risk of serious harm to yourself or someone else
You give written consent to share specific information

If coaching is sponsored by an employer or organization, disclosure boundaries will be agreed upon before sessions begin.

5. Data Security and Storage

Client data is stored on secure, password-protected and encrypted platforms.
Access is restricted to the coach and authorized support personnel (if any).
Data may be processed or stored in other countries (e.g., via secure cloud services). Appropriate safeguards are used for international data transfers.
Records are retained for a maximum of 2 years after coaching concludes, then securely deleted or destroyed.

6. Your Rights (International)

In accordance with international privacy laws (including PIPEDA, GDPR, and other data protection frameworks), you may:

Request access to your personal data
Request correction or deletion of inaccurate information
Withdraw consent to processing (where applicable)
Request restrictions on how data is used or transferred
Lodge a complaint with your local data protection authority

To exercise these rights, contact us at journeytohercoaching@gmail.com.

7. Communication and Technology

Coaching may take place through secure video, phone, email, or messaging platforms.
While we use strong security measures and reputable technology providers, you acknowledge that no electronic communication can be fully risk-free.
By participating, you consent to the use of these technologies.

8. Cookies and Website Analytics

Our website may use cookies and basic analytics tools (such as Google Analytics) to improve user experience.
These tools may collect limited, non-personal data (e.g., IP address, browser type, pages visited).
You can disable cookies via your browser settings at any time.

9. Professional Supervision and Mentoring

For professional development and adherence to ICF requirements, your coach may discuss anonymized cases in supervision.
No identifying information about clients is revealed. Supervisors are bound by confidentiality agreements consistent with ICF ethics.

10. International Data Transfers

Your personal data may be transferred to servers or providers outside your home country.
In such cases, we ensure protections equivalent to international data privacy standards using secure technology and data processing agreements where possible.

11. Updates to This Policy

This policy may be updated periodically to reflect legal, ethical, or technological changes.
Revisions will be posted here with updated effective dates.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Journey to Her Coaching
Email: journeytohercoaching@gmail.com

13. Legal Disclaimer

Nature of Services: Coaching is a professional, collaborative process designed to support personal and professional growth. It is not psychotherapy, counselling, medical, legal, or financial advice.
No Guarantee: Outcomes depend on the Client’s goals, readiness, and actions. No results are guaranteed.
Professional Boundaries: This Privacy Policy and any coaching agreement do not create an employment, agency, or legal partnership between the Client and the Coach, nor do they supersede applicable laws.
Jurisdiction: This policy is governed by the laws of Canada, except where mandatory local privacy laws apply.

Reference

This Privacy Policy upholds the International Coaching Federation (ICF) Code of Ethics:
https://coachingfederation.org/ethics

Cancellation and Rescheduling Policy

Last Updated: November 2025

Business Name: Journey to Her Coaching

1. Purpose

This Cancellation and Rescheduling Policy outlines how clients may cancel, reschedule, or change appointments, programs, or events offered by Journey to Her Coaching (“the Company”). It is intended to ensure respectful use of time and resources for both the client and coach, and to maintain fairness for all clients.

2. Scope

This Policy applies to all scheduled services, including:

One-on-one coaching sessions (online or in-person)
Group coaching sessions or workshops
Online courses with scheduled live components

It works in partnership with the Company’s Refund Policy, which governs when refunds may or may not be issued for cancellations.

3. Client-Initiated Cancellations and Rescheduling

a. Individual Coaching Sessions

Notice Period: Clients may cancel or reschedule a session by providing at least 24 hours notice before the scheduled start time.
Timely Cancellations/Reschedules: If adequate notice is given, clients may:
- Reschedule their session once without additional cost, or
- Request a refund in line with the Refund Policy if eligible.
Late Cancellations: Cancellations received less than the required notice period are non-refundable and may be forfeited. The coach is not obligated to reschedule or refund missed sessions without sufficient notice.

b. Packages and Multi-Session Programs

Each individual session within a package or program must also be booked or rescheduled according to the notice period noted above.
Repeated cancellations or missed sessions may result in forfeiture of that session or removal from the program at the Company’s discretion.
All sessions must be completed within the program timeframe; extensions may be granted only by written agreement.

c. Group Sessions, Workshops, or Courses

Because group events depend on minimum attendance, cancellations made after 7 days before the scheduled start date are non-refundable.
Clients who cannot attend may request to transfer their registration to a future session, if space permits, at the Company’s discretion.

4. Company-Initiated Changes

The Company reserves the right to postpone, reschedule, or cancel a session or program due to unforeseen circumstances (e.g., illness, technical issues, emergencies).
Clients will be notified as soon as possible and offered the choice of:
- Rescheduling to a mutually convenient date, or
- Receiving a full refund for the affected portion of the program.

5. No-Show Policy

A client is considered a “no-show” if they fail to attend a scheduled session without providing notice. A session will be determined a “no-show” at the point of 10 minutes into the session time to allow for any technical difficulties in connection via zoom. Session end time will remain the same and full charge will be in effect if client is late to attend session.

No-shows are non-refundable and not eligible for rescheduling.
After two no-shows, continued coaching services may be discontinued at the Company’s discretion.

6. Emergencies and Compassionate Exceptions

The Company understands that genuine emergencies (such as illness, family emergencies, or technical failures) may arise. In such cases, clients should contact the Company as soon as possible at journeytohercoaching@gmail.com.
Exceptions may be granted at the Company’s discretion, and proof (e.g., medical note, documentation) may be requested.

7. International Time Zones and Scheduling

Clients are responsible for confirming the correct local time for their scheduled sessions. The Company will specify time zones (e.g., Eastern Time, Canada) in all communications. Missed sessions due to time zone confusion are treated as no-shows.

8. Technical Difficulties

If technical difficulties occur on either side (e.g., connectivity issues during online coaching):

If the issue originates with the Company (e.g., coach internet failure), the session will be rescheduled at no charge.
If the issue originates with the Client, the Company will make reasonable efforts to reschedule, but repeated occurrences may result in forfeiture of that session.

9. Policy Updates

The Company reserves the right to modify or update this Policy at any time to reflect business or legal changes. Changes will be posted on our website and effective immediately upon posting. Continued use of services after notice of changes constitutes acceptance of the updated policy.

10. Contact

For cancellations, rescheduling, or questions about this Policy, please contact:
Journey to Her Coaching
Email: journeytohercoaching@gmail.com

Refund Policy

Last Updated: November 2025

Business Name: Journey to Her Coaching

1. Purpose

This Refund Policy explains the circumstances under which refunds may be granted for digital and coaching services offered by Journey to Her Coaching, a Canadian-based company (“the Company”). By purchasing services or products from us, you (“the Client”) agree to this Policy.

2. Scope of Services

This Policy applies to all services and digital offerings provided by the Company, including but not limited to:

One-on-one life coaching sessions (delivered via Zoom or other online platforms)
Group coaching programs and workshops
Online courses and webinars
Downloadable materials, templates, or digital resources

3. General Refund Terms

Our coaching and digital programs are designed to support personal and professional growth. Because outcomes depend on each client’s engagement and commitment, refunds are limited and subject to the conditions below.

4. Refund Eligibility

a. One-on-One or Group Coaching Sessions

Clients may cancel a scheduled session with at least 24 hours notice to receive a full refund or reschedule the session once at no cost.
Cancellations made after the notice period are non-refundable, though the Company may, at its discretion, offer one reschedule opportunity.
No refunds are available for sessions that have already taken place.

b. Coaching Packages or Programs

If no sessions have yet been completed, clients may cancel within 7 days of purchase for a full refund.
Once coaching has begun, refunds may be issued on a pro-rated basis for unused sessions, less an administration fee of 10% of the original purchase amount.
After 25% of the sessions in a package have been completed, no refunds will be available.

c. Online Courses, Workshops, or Digital Resources

Because digital products are accessible immediately upon purchase, these are non-refundable once accessed, downloaded, or logged into, as delivery is considered complete.
If a course or workshop is cancelled by the Company, clients will receive a full refund or a credit toward future services.

5. International Clients

We welcome clients worldwide. All transactions are processed in Canadian dollars (CAD) unless otherwise indicated.

Clients residing outside of Canada acknowledge that:

Local taxes or currency conversion fees may apply.
This Policy is governed primarily by Canadian law, specifically the laws of the Province of Ontario and the federal laws of Canada applicable therein.
If local consumer protection laws in your jurisdiction provide mandatory rights (e.g., cooling-off periods or refund entitlements), the Company will honour those rights as required.

6. Digital Delivery and Access

The Client understands that once access to digital materials, online courses, or private coaching links (such as Zoom or portal access) is granted, the purchase is complete, and those products are non-refundable.

Before purchasing, clients should review all program details carefully. Questions may be directed to journeytohercoaching@gmail.com prior to checkout.

7. Cancellations or Changes by the Company

If the Company must cancel or reschedule a session or program for any reason, clients will be notified promptly. Clients may choose between:

A full refund for the affected portion; or
A credit toward a future session or program.

8. Refund Request Process

Refund requests must be submitted in writing to journeytohercoaching@gmail.com within the applicable eligibility period.
The Company aims to respond within 2 business days of receiving the request.
Approved refunds will be processed to the original payment method within 10 business days subject to standard processing times by banks or payment providers.

9. Non-Refundable Situations

Refunds will not be issued for:

Missed or unattended sessions without notice
Dissatisfaction based on subjective outcomes (as coaching success depends on client participation)
Digital materials once accessed, downloaded, or viewed
Expired packages or unused sessions after the program end date

10. Amendments and Updates

The Company reserves the right to modify or update this Policy at any time to reflect business or legal changes. Changes will be posted on our website and effective immediately upon posting. Continued participation constitutes acceptance of the updated terms.

11. Contact Information

If you have questions about this Refund Policy or its application, please contact:
Journey to Her Coaching
Email: journeytohercoaching@gmail.com