top of page

Privacy Policy

Last Updated: November 2025

 

At Journey to Her Coaching, we are committed to protecting your privacy and handling your personal information with care.


This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the International Coaching Federation (ICF) Code of Ethics and applicable international privacy laws.

By visiting our website or engaging in our coaching services, you consent to the practices described below.

​

1. Who We Are

Business Name: Journey to Her Coaching
We provide professional coaching services internationally, both in-person and online.

​

2. Information We Collect

We may collect personal and professional information that you voluntarily provide when you:

  • Book or inquire about coaching sessions

  • Sign a coaching agreement or complete intake forms

  • Participate in coaching sessions

  • Visit our website or subscribe to updates

Information may include:

  • Contact details (name, email, phone number, address)

  • Coaching-related information (goals, reflections, progress notes)

  • Administrative data (payment and billing information)

  • Technical data (IP address, device type, usage analytics)

We collect only what is required to deliver professional, ethical coaching services.

​

3. How We Use Your Information

Your personal information is used to:

  • Deliver coaching services

  • Communicate about sessions, progress, and updates

  • Process payments and maintain essential business records

  • Uphold our ethical commitments under the ICF Code of Ethics

  • Comply with applicable legal obligations

We do not sell, rent, or use your personal data for advertising or marketing without your explicit consent.

​

4. Confidentiality in Coaching

Coaching sessions are confidential. Information you share will not be disclosed to others unless:

  • Required by law (such as a court order or legal investigation)

  • There is an imminent risk of serious harm to yourself or someone else

  • You give written consent to share specific information

If coaching is sponsored by an employer or organization, disclosure boundaries will be agreed upon before sessions begin.

​

5. Data Security and Storage

  • Client data is stored on secure, password-protected and encrypted platforms.

  • Access is restricted to the coach and authorized support personnel (if any).

  • Data may be processed or stored in other countries (e.g., via secure cloud services). Appropriate safeguards are used for international data transfers.

  • Records are retained for a maximum of 2 years after coaching concludes, then securely deleted or destroyed.

 

6. Your Rights (International)

In accordance with international privacy laws (including PIPEDA, GDPR, and other data protection frameworks), you may:

  • Request access to your personal data

  • Request correction or deletion of inaccurate information

  • Withdraw consent to processing (where applicable)

  • Request restrictions on how data is used or transferred

  • Lodge a complaint with your local data protection authority

To exercise these rights, contact us at journeytohercoaching@gmail.com.

 

7. Communication and Technology

Coaching may take place through secure video, phone, email, or messaging platforms.
While we use strong security measures and reputable technology providers, you acknowledge that no electronic communication can be fully risk-free.
By participating, you consent to the use of these technologies.

 

8. Cookies and Website Analytics

Our website may use cookies and basic analytics tools (such as Google Analytics) to improve user experience.
These tools may collect limited, non-personal data (e.g., IP address, browser type, pages visited).
You can disable cookies via your browser settings at any time.

 

9. Professional Supervision and Mentoring

For professional development and adherence to ICF requirements, your coach may discuss anonymized cases in supervision.
No identifying information about clients is revealed. Supervisors are bound by confidentiality agreements consistent with ICF ethics.

​

10. International Data Transfers

Your personal data may be transferred to servers or providers outside your home country.
In such cases, we ensure protections equivalent to international data privacy standards using secure technology and data processing agreements where possible.

 

11. Updates to This Policy

This policy may be updated periodically to reflect legal, ethical, or technological changes.
Revisions will be posted here with updated effective dates.

 

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Journey to Her Coaching
Email: journeytohercoaching@gmail.com

 

13. Legal Disclaimer

  • Nature of Services: Coaching is a professional, collaborative process designed to support personal and professional growth. It is not psychotherapy, counselling, medical, legal, or financial advice.

  • No Guarantee: Outcomes depend on the Client’s goals, readiness, and actions. No results are guaranteed.

  • Professional Boundaries: This Privacy Policy and any coaching agreement do not create an employment, agency, or legal partnership between the Client and the Coach, nor do they supersede applicable laws.

  • Jurisdiction: This policy is governed by the laws of Canada, except where mandatory local privacy laws apply.

 

Reference

This Privacy Policy upholds the International Coaching Federation (ICF) Code of Ethics:
https://coachingfederation.org/ethics

bottom of page